Event:
Free Teleseminar
Wednesday, September 15th
1:00 p.m. EST
Featuring:
Rosanne D'Ausilio, Ph.D., Customer Service Expert, President, Human Technologies Global
Kim Ades, MBA, President Frame of Mind Coaching and JournalEngine Software
Garry Schliefer, Publisher Choice Magazine
Issue:
As business owners, we all know that customer service plays:
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a significant role in the delivery of our products and/or services, and
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an even bigger role in building the loyalty and satisfaction of our clients after a purchase is made.
Is there a role for customer service even before the selling cycle begins? What might that be? How do we offer service to people we haven't met and build a personal relationship that will lead first to a sale and then to a testimonial from a raving fan?
How do you leverage what you know about customer service to drive sales and increase customer commitment?
Speakers:
On this teleseminar, you will hear from internationally renowned customer service expert, Rosanne D'Ausilio about creating a customer service standard and executing it. She will identify common customer service mistakes and missed opportunities. She will tangibly provide you with both the benefits and the costs of excellent customer service and even draw the line by establishing what it means to have customer service that is too good.
You will also hear from Kim Ades, president and founder of Frame of Mind Coaching and JournalEngine Software as she shares her method of building personal relationships and providing a higher level of customer service in order to drive coaching sales.
Moderator:
Garry Schleifer, publisher of Choice Magazine will be facilitating the call, asking the tough questions, and inviting audience participation.
Take Away:
On this teleseminar you will learn:
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The definition of world class customer service and what it looks like.
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Where people usually fall short in their customer service, and why.
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The costs of poor customer service.
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The formula for the impact of repeat calls.
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How to provide customer service before the sales process even begins in order to increase revenues.
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How to transform customer service initiatives into long lasting personal relationships with clients.
About Rosanne D'Ausilio:
Rosanne D'Ausilio, Ph.D., industrial psychologist, President of Human Technologies Global, Inc., specializes in human performance management for contact centers, providing needs analyses, instructional design, and customized, live, world class customer service skills trainings.
Known as 'the practical champion of the human, she authors the best-sellers, Wake Up Your Call Center: Humanize Your Interaction Hub, 4th edition, Customer Service and The Human Experience and Lay Your Cards on the Table: 52 Ways to Stack You Personal Deck, and hot off the press How to Kick Your Customer Service Up A Notch: 101 Insider Tips as well as her popular 'tips' newsletter on How To Kick Your Customer Service Up A Notch! available at http://www.HumanTechTips.com. Reach her at Rosanne@human-technologies.com.
About Kim Ades:
Kim Ades, MBA, President of Frame of Mind Coaching is one of North America's foremost experts on performance through thought management. By using her unique process of coaching through journaling, she works with hundreds of clients yearly to unveil and switch their thought patterns to ignite significant change and life transformation. She is now teaching this process to coaches all over the world for use with their clients. Kim lives in Toronto with her husband and 5 children. She is also the author of a book called "What You Focus on Grows"
About Garry Schleifer:
Garry Schleifer, PCC, is a business development coach specializing in working with people, primarily women, who own their own businesses. He uses his 21+ years of business experience to support his coaching.
Garry applies a signature approach of "Ruthless Compassion" when helping these business owners. His approach recognizes that challenging goals must be set and rigorously adhered to - but always with an innate sensitivity, good humour and non-judgement.
Garry earned his CPCC designation at one of the world's foremost coach training and certification bodies, the Coaches Training Institute and is now a PCC (Professional Certified Coach) as designated by the ICF (International Coach Federation)
Along with Concept Synoptic Inc., he is also the Publisher of choice, the magazine of professional coaching, www.choice-online.com distributed quarterly to subscribers in 28 countries. Garry is Past-President of the Toronto Chapter Board of the ICF, currently serves on the ICF International Board as Vice President and has served on the Board of Directors for several community-based organizations.
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